Closing Date: Wednesday 29 January 2025
Salary: £24,024.00 Per Annum, Plus Desirable Benefits
This is a Permanent, Full-Time Position
Port Lympne Hotel & Reserve is seeking a Guest Relations Supervisor to lead our guest services team, oversee our African-inspired restaurant, and manage the renowned Giraffe Lodge accommodation.
In this pivotal role, you’ll ensure a seamless and memorable guest experience, maintaining exceptional standards across all accommodation areas. Acting as the key point of contact during off-peak times or in the absence of senior management, you’ll take ownership of front-of-house operations and champion excellence throughout the Reserve.
As a hands-on leader, you’ll inspire and coach your team to deliver outstanding service, foster a positive and engaged work culture, and continually seek innovative ways to enhance the guest journey. If you’re passionate about creating unforgettable experiences and thrive in a high-energy, customer-focused environment, we’d love to hear from you.
Who we are looking for:
We’re seeking a dedicated and dynamic Guest Relations Supervisor who embodies exceptional customer service and leadership. With at least one year of supervisory experience in a customer-focused role, you’ll have a passion for delivering high-quality food and drink experiences and a keen eye for detail. You excel at supervising diverse teams, resolving guest concerns promptly, and continuously identifying ways to improve service.
Your high level of self-awareness, optimism, and adaptability make you a natural leader who thrives in change and embraces challenges. Outstanding communication skills - both written and verbal - paired with excellent personal presentation, ensure you’re a confident front-facing representative of our brand. Familiarity with GDPR, Health and Safety regulations, and proficiency in MS Office 365 are essential, and experience with room booking systems, especially Opera, is a plus.
Desirable qualities include barista or food service experience and supervisory training certifications.
Contract details:
This is a full-time permanent position, working 40 hours a week, five days out of seven. Working hours can range between the hours of 08:00-22:00, and will include weekdays, weekends, and bank holidays. A reliable mode of transport is recommended due to our remote location of the park. All applicants must have right to work in the UK and hold a valid UK driving license.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.
Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
• 28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rata to start date and working hours).
• Comprehensive training and development opportunities, including workshops and e-learning.
• Enhanced Sickness, Maternity and Paternity Policies.
• Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
• Exceptional discounts on food, retail and accommodation at our parks.
• Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
• Company Pension
• And many more length or service-related rewards and Benefits.
Your adventure awaits.
#joinourpride
To apply: If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter to laurag@portlympne.com
Please note, this role may close early if we receive a high volume of applications.
