Closing date: Wednesday 26 March 2025
Salary: £25,230.40 Per Annum, Plus Desirable Benefits
(Rate of pay will increase in April 2025)
Full time, Permanent Position.
Are you wild about creating memorable experiences?
Do you want to work in a place where you can hear calls from troops of howler monkeys, or the roars from a pride of lions?
Port Lympne Hotel & Reserve are currently looking to recruit a dynamic and resourceful Reservationist to assist the Short Breaks Sales Team.
As a Short Breaks Reservationist, you will play a key role in creating memorable experiences that matter by expertly managing bookings for Short Breaks’ accommodation, ensuring a first-class and personalised service. As the primary point of contact, you will handle inquiries, craft tailored proposals, and guide our guests through the booking process while meeting sales targets.
Beyond booking, you will coordinate additional activities for our guests, assist in sales reporting, and identify opportunities for business growth. With a focus on quality, you will consistently up-sell and address guest feedback, ensuring each stay is exceptional from start to finish.
Who we are looking for:
The ideal candidate will have previous experience in a similar role, must have excellent verbal and written communication, as well as good time management skills. You must be able to multi-task and problem-solve, have a good level of numeracy and be IT literate. You will need to be able to react quickly to the business needs and confident to make immediate decisions. Previous experience working with Opera PMS would be advantageous.
Contract details:
This position is full time position, working 40 hours per week, five days out of seven as per the roster, including weekends and bank holidays. Applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values: One Team, Customer and Pride, are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.
Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
- 28 days annual leave inclusive of bank holidays, rising with length of service.
- Comprehensive training and development opportunities, including workshops and e-learning.
- Enhanced Sickness, Maternity and Paternity Policies.
- Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
- Exceptional discounts on food, retail and accommodation at our parks.
- Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
- A great working environment with lots of social activities
- Company Pension
- And many more length or service-related rewards and Benefits.
Your adventure awaits
#joinourpride
Please note, this role may close early if we receive a high volume of applications.
To apply: If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter to jessicar@portlympne.com
